» Terms & conditions

Terms & conditions

Your booking at One:Retreat – Pickwell Manor, includes use of your nominated apartment, along with use of the terrace, public gardens, parking areas, tennis court and games room.
Your apartments will be ready on the day of arrival by 4PM, departure time is by 5PM on your day of departure
All Bookings are confirmed only when the first 50% of the payment has been made. Until payment is made, the booking is provisional. One:Retreat – Pickwell Manor, reserves the right to cancel your booking if payment conditions are not upheld.
A 50% first payment is necessary to secure the booking. The final balance is payable 6 weeks in advance of your stay.
In the event of cancellation first payments are not returnable. Any cancellation within the last 2-6 weeks of the date of stay will incur 75% of the total costs. Any cancellation within 2 weeks of your stay will incur 100% of total costs.
Cancellations must be sent in writing. Should we not be informed of your cancellation in writing, One:Retreat – Pickwell Manor, will look to recover any loss of income.
If you need to cancel your place, the apartment may not be sub-let to others without discussion with One:Retreat – Pickwell Manor first.
One:Retreat reserves the right to cancel or postpone a retreat, if bookings are not viable, up until 4 weeks before the retreat date. Guests will have the option to receive a full refund or to postpone to another date.
The cost of heating and electricity is included in the price for the apartment. All bed linen, a bath towel for each guest, hand towels and tea towels are provided but it is requested that you bring your own beach towels.
The owners of Pickwell Manor reserve the right to enter the apartment at any reasonable time, and with reasonable prior notice if any urgent need were to arise (e.g. for health and safety reasons or urgent repair)
One:Retreat – Pickwell Manor has a no pet policy – except for guide dogs.
The named couple booking the accommodation are responsible for their own behaviour and actions while at One:Retreat – Pickwell Manor. Guests may be asked to leave the premises if their behaviour is threatening, aggressive, anti-social, or damaging in any way to the other residents or to the premises. In this circumstance your full support is required.
The named couple booking the accommodation will be held responsible for paying for any loss or damage to any part of Pickwell Manor premises, or to any fixtures, fittings and equipment which are caused by the any member of the couple. We will not be held responsible for damage to any article brought onto the premises. One:Retreat – Pickwell Manor shall not be liable for any loss or damage. In case of loss or damage to any member of the couple, it must be reported and then recorded at the time in the incident book by a Pickwell Manor representative.
One:Retreat – Pickwell Manor shall not be responsible for the failure to provide facilities contracted for in the event of it being prevented from doing so as a result of “Force Majeure” or any other cause beyond its control. This includes industrial disputes, orders or regulations issued by Central Government, Riots, Floods or Fire. One:Retreat – Pickwell Manor will not be responsible for any loss, damage or costs as a result.
Smoking is not permitted anywhere within Pickwell Manor buildings and is only permitted on the designated area of the terrace (outside of the ‘Snug’) or outside the walled garden situated to the left of the path from the car park.
It is the responsibility of the named couple to ensure that the apartment (and other areas used) is left in a reasonable state. If an exceptional level of cleaning is required after use of any of these facilities the cost will be charged to named couple.
We have a 7-day lost and found policy, which means we can only keep an item found for that amount of time. It is the guests’ responsibility to check for all personal belongings before departure from Pickwell Manor. Any items found after guests have departed will have to be sent to the guest at their expense. Any items sent postage must be paid for in advance.
Guests must respect that there are other residents at One:Retreat – Pickwell Manor and noise will not be tolerated after 10.30PM.
It is the responsibility of all guests to return any items removed from any apartment to its original place by the time of departure (this includes cutlery, crockery, utensils etc.)
Guests must return all furniture within apartments to its original position by the time of departure.
For the protection of guests, residents and neighbours there is a 15-mile/hour speed limit in the grounds of Pickwell Manor.
One:Retreat – Pickwell Manor is committed to limiting the amount of waste that is generated through its business and guests are expected to recycle materials used whilst staying at Pickwell (a list is available in each apartment).
Due to its impact on neighbours and farm animals, fireworks cannot be set off in the grounds of Pickwell Manor.
It is the responsibility of the person making the booking to ensure that their partner is made aware of these terms and conditions.